1. General Policy: No Refunds to Original Payment Source
We don't give refunds back to your original payment method—no exceptions. If you're eligible for a refund, it comes as wallet credit in your Salezmedia account, which you can use for future orders only.
Once you add funds to your account, they show up as wallet credit right away. We don't refund overpayments, duplicate payments, or canceled orders back to the original source.
2. Wallet Credit Refund Eligibility
If we decide to give you a refund, it's as non-withdrawable wallet credit only.
You're eligible for a wallet credit refund if:
- The service didn't go through because of a verified issue on our end, like running out of stock or a system problem.
- You catch a mistake and report it to us within five minutes of placing your order, before it starts processing.
- There's some other rare situation that our support team reviews and approves.
You're not eligible for a refund if:
- The order has already started, is queued up, or has been completed.
- There's a drop in service because of changes or purges from the social platform.
- You made a mistake, like entering the wrong link or order details.
- You're unhappy with the speed or quality of the service.
- The order was for demo or testing purposes.
- You're asking for a refund because of a chargeback.
3. Refund Process & Limitations
To ask for a wallet credit refund, send a ticket to support@salezmedia.com with proof—screenshots, order IDs, that sort of thing.
- If the refund is approved, you'll get wallet credits within seven business days.
- Credits are good for 90 days from when we issue them, and you can't transfer them (except for certain authorized resellers, if we've already agreed to it).
- The most you can get back is 50% of the original order value, unless our support team decides otherwise.
- If you keep asking for refunds over and over, we might put limits on your account or even ban it permanently.
- Wallet credits can't be withdrawn as cash or moved out of the Salezmedia system.
4. Cancellation Rules
- Pre-Processing: If you want to cancel, you have to tell us within five minutes of placing your order. If we approve it, you'll get a full wallet credit minus a 5% processing fee.
- Post-Queue: Once your order is in the processing queue, you can't cancel it. You'll be charged in full.
- Account Closure: If you close your account or we terminate it, you lose any remaining wallet balance.
5. Refill Policy (For Service Drops)
If you notice a drop in high-retention services, you can request a refill. We review these requests case by case, and if we approve, we'll credit your wallet.
- You have to report the drop within 30 days of your order finishing, and you need to show valid proof.
- The refill covers the original number you ordered, minus an allowance for natural drops (usually up to 20%).
- We don't offer refills for instant delivery, low-quality, or guaranteed/rapid delivery services.
- Refills aren't guaranteed—they're always at our discretion.
6. Disputes and Chargebacks
If you have an issue with your order, contact our support team within seven days of completion. Whatever decision they make is final.
If you file a chargeback or payment dispute with your bank, PayPal, or payment provider, here's what happens:
- We'll ban your account permanently.
- You lose any wallet balance left.
- We'll take legal action to get back the disputed amount, plus a 25% fee to cover recovery costs.
- Your case will be reported to fraud prevention databases.
Indian law governs this policy. Any disputes go to the courts of Mumbai.
7. Policy Updates
We can update this Cancellation & Refund Policy whenever we need to. We'll post updates on this page with the effective date. If you keep using Salezmedia after we post changes, that means you accept the new policy.
Effective Date: December 10, 2025.
